We ship to most countries worldwide from Atlanta, Georgia. Rates and delivery times vary by destination; details follow.
Masonic Revival ships orders worldwide from Atlanta, Georgia. Below is everything you need to know about processing, delivery, tracking, and what to do if something goes wrong.
Processing time
Orders are processed and shipped from our warehouse within 3–5 business days of purchase (Monday through Friday, excluding U.S. holidays). Processing can take longer for custom, personalized, or made-to-order items and for orders placed during installation season (the weeks around St. John's Day and the end of the Masonic year), when demand is heaviest. If your order is part of a lodge officer line or contains custom work, you'll receive a confirmed lead time before we charge the card.
Delivery times, domestic
Orders shipping within the United States typically arrive 3–5 business days after they leave our warehouse, depending on the destination and carrier. Delivery is currently fulfilled through USPS, UPS, and FedEx; we route each package via the carrier that best fits the weight, destination, and insurance requirements. Expedited shipping is available at checkout for most items.
Delivery times, international
Most international orders arrive within 8–13 business days of shipping, though transit to some countries can take longer depending on local customs processing. International packages ship via USPS International or an equivalent carrier and include tracking through the destination country's postal service.
An additional international shipping charge is applied at checkout for orders outside the United States. Any duties, taxes, or import fees assessed by the destination country are the responsibility of the customer.
Customs and international duties
Customers outside the United States: we cannot predict whether or how much you will be charged in customs duties, taxes, or import fees. These are determined by your country's customs authority and are the customer's responsibility. If you'd like an estimate before ordering, please contact your country's customs office for the applicable rates on packages arriving from the U.S.
Refusing a package due to customs fees will not result in a full refund — only the cost of the merchandise minus return shipping and any fees already incurred can be refunded in that case.
Tracking your order
You'll receive a shipping confirmation email with a tracking number the moment your order leaves the warehouse. Tracking will usually show initial movement within 24 hours of shipment. If you don't see a confirmation, check your spam folder first, then contact us with your order number.
Lost, delayed, or missing packages
To allow for normal transit variation, please wait the following windows before opening a claim:
- Domestic (U.S.): 20 calendar days from the date of shipment before a package is considered lost.
- International: 40 calendar days from the date of shipment before a package is considered lost.
- Missing items inside a delivered package: must be reported within 60 days of the delivery date.
Once the appropriate window has passed, contact us with your order number and we'll open a claim with the carrier and work with you on a replacement or refund.
Address issues
We ship to the address provided at checkout. If you realize the address is wrong, message us immediately — we can usually correct it before the package enters the carrier network, but once a label is printed, changes are difficult and may not be possible. Packages returned to us as undeliverable can be reshipped; the customer is responsible for the reshipping cost.
Officer-line and lodge orders
For lodges ordering seven or more matching aprons or accessories, we typically coordinate a single consolidated shipment with a confirmed lead time. See the Officer-line discount explainer for details, or contact us directly to start a lodge order.